Privacy Policy
PRIVACY POLICY
Mother's Earth has created this privacy statement regarding the way we collect, use and protect your (personal) data to show you that we take the protection of your privacy very seriously.
In this statement we inform you about how Mother's Earth handles your personal data. This privacy statement applies to all personal data collected by Mother's Earth for the online services we provide. Mother's Earth hereby qualifies as a "Controller" within the meaning of the General Data Protection Regulation ("AVG").
When you visit our website, you automatically leave certain data. What information we receive and store from you depends on how you use Mother's Earth's website. Below you can read more about the following topics:
What personal data are processed, for what purposes, what is the legal basis for the processing with whom do we share them?
When using the website;
When you subscribe to the newsletter or request
requests;
When you create an account and store in our webshop;
When you use customer service;
When you post a review about a product.
How is your data protected?
How long will your data be stored?
Access, correction and amendment of your data, and other rights to which you are entitled;
Contact information and policy changes.
You are under no obligation to provide us with the personal data described below. However, if you do not provide the personal data in question, we are unlikely to be able to provide the services/products you have ordered.
WHAT (PERSONAL) DATA IS PROCESSED, FOR WHAT PURPOSES IS THE DATA USED AND WITH WHOM IS IT SHARED, IF ANY?
In the context of our services, Mother's Earth records various (personal) data. It depends on how you use our website and / or shop, which data is involved. You can use our site in the following ways:
You only visit our website;
You subscribe to our newsletter or request information material;
You create an account (and you store in our webshop);
You shop in our webshop without a login/account;
You store in our web shop but do not complete your order;
You chat with us via the website;
You provide feedback or reviews via our site;
You use our customer service.
Below we describe for each type of use which data we process, why, the legal basis for processing the data and with which other parties we may share the data. We never share your data with parties other than those listed below without your consent. We will also never sell your data to third parties.
You are only visiting our website
Read about our Cookie Policy here.
You subscribe to the newsletter or request information material
If you subscribe to a Mother's Earth newsletter, or ask us to send you information material, your personal data will be used to inform you about our products and services. When you buy a product from Mother's Earth and leave your details, for example by asking a question, we may inform you about other Mother's Earth products in the future.
You can always unsubscribe from the newsletter or mailing list, via opt-out or by contacting support@mothersearth.com.
WHICH DATA.
We process the following data:
First and last name;
In case of newsletter subscription: e-mail address;
When requesting information material: depending on how you request it and what you request: home/delivery address, phone number, IP address, e-mail address;
When subscribing to the newsletter, if you wish, you can also enter your date of birth and gender.
WHICH PURPOSE.
Mother's Earth uses your information for the following purposes:
Delivery of newsletter or informational materials.
WHAT LEGAL BASIS
When subscribing to our newsletter and/or requesting informational materials, you give your unambiguous consent via opt-in to the processing of the above data by opt-in so that we can deliver the newsletter and/or informational materials to you. You have the right to withdraw this consent at any time by simply sending an email to support@mothersearth.com
SHARED WITH WHOM
We share this information with:
The third parties who manage our mailing lists and send the newsletters;
The third parties we engage to deliver informational materials.
You create an account (and you store in our webshop)
To place an order through our website, you can register yourself as a customer. You create an account, which is password protected and linked to your e-mail address. You enter your data yourself and, by logging into your account, you can change it at any time.
WHICH DATA?
We process the following data:
First and last name;
Home (delivery) address;
E-mail address;
Phone number;
IP address;
Which products you have viewed in the past 60 days;
Your account number/account details
Which products you have ordered;
Your last visit and login are also recorded.
We do not process payment data. Payments to our webshop are processed through a third party (Payment Service Provider, PSP). Through our PSP you can pay securely in several ways. You only enter your credit card or bank account details on these secure pages and then complete your order here. We only receive notification from the PSP that your payment has been received but not your credit card or bank account number. If you choose to pay via Klarna, then the above also applies but in addition we record your date of birth, this is necessary to authenticate your payment. This in information is shared with Klarna.
If you choose to pay via Klarna, Klarna reserves the right to perform a creditworthiness assessment (or have it performed). For more information about Klarna, please visit www.klarna.com. For questions about this assessment, please contact Klarna customer service: Klarna BV De Ruyterkade 7 1013 AA Amsterdam 020-8082852 KvK: 50315250
WHICH PURPOSE.
Mother's Earth uses your information for the following purposes:
We use the information you store in your account to process your orders - in other words, to fulfill the agreement with you;
We use your IP address, email address and information about your online behavior to improve our online services, products and your browsing experience. More information about this, including the option to refuse the use of cookies, can be found in our Cookie Policy.
WHAT IS THE LEGAL BASIS?
The processing of the above data is necessary for the fulfillment of your order - in other words, to execute the agreement we have with you.
SHARED WITH WHOM
We share this information with:
Our partners who prepare, ship and deliver orders to you;
Our partners who enhance your online shopping experience;
Our partners who handle payment;
Our partners who maintain the database where all order and customer information is stored for our website.
CUSTOM AUDIENCE TARGETING
When you order products from us, and you have given us permission to do so, we may also use your email address for custom audience targeting through Facebook. Mother's Earth creates a custom audience group by uploading email addresses of its customers in an advertising tool. This group can then be linked to a specific Facebook campaign: only these Facebook users will see the campaign. If you do not (or no longer) want to be part of a custom audience advertising tool, you can indicate this at any time via the following e-mail address: support@mothersearth.com.
You store in our webshop without login/account
To place an order via our website, it is not necessary to register as a customer. You enter the data we need to process your order yourself and can change this data at any time.
WHICH DATA?
We process the following data:
First and last name;
Home (delivery) address;
E-mail address;
Phone number;
IP address;
Which products you ordered;
We do not process payment data. Payments to our webshop are processed through a third party (Payment Service Provider, PSP). Through our PSP you can pay securely in several ways. You only enter your credit card or bank account details on these secure pages and then complete your order here. We only receive notification from the PSP that your payment has been received but not your credit card or bank account number. If you choose to pay via Klarna, then the above also applies but in addition we record your date of birth, this is necessary to authenticate your payment. This in information is shared with Klarna.
If you choose to pay via Klarna, Klarna reserves the right to perform a creditworthiness assessment (or have it performed). For more information about Klarna, please visit www.klarna.com. For questions about this assessment, please contact Klarna customer service: Klarna BV De Ruyterkade 7 1013 AA Amsterdam 020-8082852 KvK: 50315250
WHAT PURPOSE
Mother's Earth uses your data for the following purposes:
We use the data to process your orders - in other words, to execute the agreement with you;
We use your IP address, email address and information about your online behavior to improve our online services, products and your browsing experience. More information about this, including the option to refuse the use of cookies, can be found in our Cookie Policy
WHAT LEGAL BASIS
The processing of the above data is necessary for the fulfillment of your order - or in other words to execute the agreement we have with you. Regarding the use of your IP address, the legal basis is also the legitimate interests of our organization (improvement of our services and smooth operation of our website)
SHARED WITH WHOM
We share this information with:
Our partners who prepare, ship and deliver orders to you;
Our partners who enhance your online shopping experience;
Our partners who handle payment;
Our partners who provide the database for our website.
Our Accountant.
You store in our online store and are logged in under your account but do not complete your order
When you place products in the shopping cart on our website, but then do not complete your order for whatever reason, but you have left your email address (for example, because you have logged into your account) then it may be that we are going to help you to complete this order. We will do this by sending you an email with the products that were in your basket.
WHICH DATA.
We process the following data:
E-mail address;
Phone number;
IP address;
Which products you have placed in the shopping cart but have not yet paid for.
WHAT PURPOSE.
Mother's Earth uses your information for the following purposes:
We use the information you register to assist you via email or phone in completing your order;
We use your IP address, and information about your online behavior to improve our online services, products and your browsing experience. More information about this, including the option to refuse the use of cookies, can be found in our Cookie Policy.
WHAT IS THE LEGAL BASIS?
The processing of the above data is necessary to verify that something did not go wrong in your ordering process. This is therefore necessary for the performance of our agreement. Regarding the use of your IP address, the legal basis is also the legitimate interests of our organization (improvement of our services and smooth operation of our website)
SHARED WITH WHOM
We share this information with:
Our partners who send the email where we remind you of the contents of your shopping cart.
You are going to chat with us
The moment you stay on a web page for a long time a chat functionality may be started. Even if you have questions for us, you can start the chat functionality with Customer Care on the website. Here you provide a (fictitious) chat name.
WHICH DATA
We process the following data:
Your chat name;
(optional) e-mail address, if you provide it yourself;
IP address;
The duration of your visit to our website.
WHAT PURPOSE
Mother's Earth uses your data for the following purposes:
We use the data to chat with you and advise you about our products and use of the website;
We use your IP address, and information about your online behavior to improve our online services, products and your browsing experience. More information about this, including the option to refuse the use of cookies, can be found in our Cookie Policy.
WHAT IS THE LEGAL BASIS?
The processing of the above data is necessary in order to chat with you and possibly provide you with advice about our products or the use of our website, in other words, to improve our services. If you provide us with data yourself via the chat, such as your e-mail address, you agree to it being used for the purpose mentioned in this policy. This is therefore necessary for the agreement to deliver and also for our legitimate interests (good service).
SHARED WITH WHOM
We share this information with:
Our partners who provide the chat software to communicate with you.
You provide feedback or reviews through our site
At the time you wish to post a review or otherwise provide feedback on our customer service or products you can do so on our website by logging into your customer account.
WHAT DATA
We process the following data:
Your (fictitious) name that you want to be shown with the review;
E-mail address (we do not show this with your review on the website);
Your feedback or review content;
The number of stars you give our product.
WHAT PURPOSE
Mother's Earth uses your information for the following purposes:
We use your (fictitious) name, the number of stars you give us data and your feedback or review to show our other customers what you think of our products and services;
We may also use the data to find a solution to the problem you have raised.
WHAT LEGAL BASIS
The processing of the above data is necessary to post your feedback or review on our website and in that context to possibly contact you to find a solution to the problem or complaint posed by you. The legal basis is thus execution of the agreement to deliver and our legitimate interests (good service).
SHARED WITH WHOM
We share this information with:
Our partners who operate the website;
Customercare who may be able to help you with a complaint.
You use customer service.
When you contact us, such as by asking a customer service question at support@mothersearth.com, phone, social media or post, we use your personal information to respond to your question. We then record your question in our customer service records.
WHICH DATA.
We process the following data:
Your first and last name;
Depending on how you contact us: your phone number, email address and/or residential address.
WHICH PURPOSE.
Mother's Earth uses your data for the following purposes:
We use the data to improve our services;
We use the information to advise you on your choices in our webshop;
We use the information to help you if you have questions or complaints about our products.
WHAT IS THE LEGAL BASIS?
The processing of the above data is necessary, depending on the reason why you contact us, to advise you or help you with questions and/or complaints. Thus, the legal basis is performance of the supply agreement and our legitimate interests (good service).
SHARED WITH WHOM
We share this information with:
Our partners who help us provide and perform customer service.
HOW IS YOUR DATA PROTECTED?
Mother's Earth understands that keeping your personal information secure is very important. The information stored in our database is protected using common electronic security techniques, according to current data security standards.
You can only access your account if you correctly enter your email address and password. All passwords and sensitive information are protected by encryption and never viewable by us.
Our websites and web applications are protected by SSL certificates. You can recognize this by the green lock icon to the left of the URL in your browser's address bar. All data you send and receive via our website is thus encrypted and cannot be read by third parties. The exchange of data between our websites and our processing partners also takes place using secure connections.
HOW LONG IS YOUR DATA KEPT?
Mother's Earth does not keep your data longer than legally permitted and necessary for the purposes for which your data is processed. How long certain data is kept depends on the nature of the data and the purposes for which it is processed
Mother's Earth maintains the following retention periods:
Website visit data: 6 months;
Data concerning a complaint or question: up to 6 months after the complaint or question has been dealt with;
Data regarding the purchase of our products: 5 years (statutory limitation period);
Administrative data regarding the purchase of our products: 7 years (tax retention period)
In the unlikely event of legal proceedings, we will retain your data for 6 months after the proceedings have been finally concluded.
ACCESS AND CORRECTION OF YOUR DATA AND OTHER RIGHTS TO WHICH YOU ARE ENTITLED
Access, correction, restriction, deletion of your data
If you wish, Mother's Earth can provide you with an overview of your personal data known to us.
If the information turns out to be incorrect, or its storage appears to be in violation of applicable laws and regulations, we will correct this information or remove it at your request. Requests for access, correction, restriction, deletion or can be made at
submitted at any time by sending an email to support@mothersearth.com. Mother's Earth will then delete or correct your information within 4 weeks after confirmation. We will respond to your request within 4 weeks.
Making an objection
If you disagree with any particular processing of your data, you may object to the processing at any time by sending an e-mail to support@mothersearth.com. We will respond to your objection as soon as possible after receiving your e-mail, but in any case within 4 weeks.
Data portability
You have the right to data portability. This means that you have the right to receive the personal data that you have provided to us in a usable form in order to transfer it to another data controller. If you wish to receive your data in such a form, please send an e-mail to support@mothersearth.com. We will then contact you as soon as possible to discuss the format in which you would like to receive the data. We will respond to your request within 4 weeks. If the request is complex, we will inform you within 4 weeks that we need up to 2 additional months to respond substantively to your request. Thus, the time limit for responding to complex requests is a maximum of 3 months.
Withdrawing previously given consent
If you have given us consent to process your personal data, you may withdraw this consent at any time by sending an email to support@mothersearth.com. We will answer and confirm your request regarding withdrawal of consent as soon as possible, but in any case within 4 weeks.
Filing complaints with a supervisory authority
If you have any concerns or concerns about how we handle your Personal Data, including how we have processed your Personal Data, you may report it to a data protection authority that is competent to hear these complaints.
CONTACT DETAILS AND AMENDMENTS TO THIS POLICY
If you wish to contact us regarding questions or comments about this privacy statement, you may do so using the following contact information:
Mamma's Earth BV
Email address: support@mothersearth.com
Mailing address: Traviatastraat 60, 1183 NZ, Amstelveen, the Netherlands
This Privacy Policy may be changed by Mother's Earth from time to time as new developments occur and/or it deems necessary.