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Return Policy

Customer satisfaction is on top of our priority. If you received the correct item in good condition but are not satisfied, please email  support@mothersearth.com for assistance. If you have received incorrect or defective items, please email  support@mothersearth.com with a photo of the order received within 7 days from the delivery date. 

Once the order is returned and inspected, you are entitled to a full refund on the returned item/s, which does not include the cost of return shipping. Returns are possible within 30 days from purchase and/or 14 days from receipt whichever is longer. Beyond this specified duration, we can no longer refund or exchange an order.

Return conditions and guidelines:

  • The order must be returned within 30 days from receipt whichever is longer, using a trackable, insured service as we cannot take responsibility for items damaged or lost in return transport.
  • All returned items must be in the original packaging.
  • We are not responsible for the costs of returning the items.
  • Please ensure you return both the opened and unopened packaging(s)
  • Please ensure that all returned items are properly packaged so that they are not damaged during shipping.

What is not eligible for refund?

  • Lost returns beyond 30 days from receipt whichever is longer.
  • Return costs