Customer satisfaction is our top priority. If you received the correct item in good condition but are not fully satisfied, please contact us at support@mothersearth.com for assistance. Returns are accepted within 30 days from the date of delivery. Unfortunately, we cannot offer refunds or exchanges beyond this period.
If you received an incorrect or defective item, please email support@mothersearth.com with a photo of the item within 14 days of receiving your order.
Once we receive and inspect your return, you will be eligible for a full refund on the returned item(s), excluding return shipping costs.
Return conditions and guidelines:
For unsatisfied customers – Items must be returned within 30 days of delivery.
For defective or incorrect items –Please contact us within 14 days of receiving your order and provide an image or video as proof.
Use a trackable and insured shipping service, as we are not responsible for lost or damaged return shipments.
Items must be returned in their original packaging (both opened and unopened).
Ensure that all items are properly packaged to prevent damage during shipping.
The cost of return shipping is the customer’s responsibility.
Refunds will be processed only after our team has received and verified the returned item(s).
What is not eligible for refund?
Refund requests more than 30days from delivery and beyond 14days from delivery for damaged or wrong items received
Return shipments that are lost or damaged due to improper packaging.
The cost of return shipping.
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